privacy policy

 

Privacy Policy

This Privacy Policy explains how Luxora (“we,” “our,” “us,” or the “Site”) collects, uses, and shares your personal information when you visit our website luxora.shop (the “Site”), purchase from us, or otherwise interact with our services (collectively, the “Services”). By accessing or using our Services, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, operations, or to comply with legal or regulatory requirements. Updates will be posted on this page, along with the revised “Last Updated” date.

Information We Collect

The type of information we collect depends on how you interact with us. We gather information from three main sources:

  1. Information You Provide Directly – including your name, email, phone number, billing and shipping addresses, payment details, account credentials, order history, loyalty points, reviews, referrals, gift cards, and any information shared with customer support.

  2. Information Collected Automatically – when you browse or use the Site, we collect technical data such as your IP address, browser type, device details, browsing behavior, and interaction with our Site. We use cookies and similar technologies to track activity and enhance your shopping experience.

  3. Information from Third Parties – such as Shopify (our e-commerce platform), payment processors, shipping providers, and marketing or advertising partners who support our Services.

How We Use Your Information

We use your personal information for purposes including:

  • Order Fulfillment: Processing payments, shipping products, handling returns, and managing your account.

  • Customer Support: Communicating with you about orders, inquiries, or issues.

  • Marketing & Personalization: Sending promotional emails, offers, and tailoring advertisements based on your preferences.

  • Fraud Prevention & Security: Protecting our Site, detecting fraudulent activity, and ensuring account safety.

  • Service Improvement: Analyzing usage data to improve our Services, website performance, and customer experience.

Cookies & Tracking

Our Site uses cookies to remember preferences, improve functionality, and analyze site traffic. Third-party services may also use cookies to provide tailored ads. You can control cookies through your browser settings, but disabling them may affect your shopping experience.

Sharing Your Information

We only share your data where necessary:

  • With service providers such as payment processors, IT systems, shipping carriers, and data analytics partners.

  • With business and marketing partners who help us deliver relevant ads and promotions.

  • Within our company group or affiliates for operational purposes.

  • In case of a business transaction such as a merger, sale, or acquisition.

  • When required by law or regulation, or to protect our legal rights and the rights of others.

We do not sell your personal information.

Third-Party Links

Our Site may include links to external websites not operated by Luxora. We are not responsible for their privacy or security practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16. If you believe we have collected such information, please contact us, and we will delete it.

Data Security & Retention

While we take appropriate measures to safeguard your personal information, no system is completely secure. We retain data only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of the information we hold about you.

  • Request corrections or updates.

  • Ask for deletion of your data, subject to legal exceptions.

  • Request data portability to another provider.

  • Restrict or object to processing in certain circumstances.

  • Withdraw consent where applicable.

  • Opt out of marketing communications (unsubscribe options are included in our emails).

We may require verification of your identity before fulfilling these requests.

Complaints

If you have concerns about our handling of your personal data, please contact us directly. If you remain unsatisfied, you may have the right to file a complaint with your local data protection authority.